Refund Policy
30-day money-back guarantee. No questions asked.
30-Day Money-Back Guarantee
We're confident you'll love TruthVault VPN. But if for any reason you're not satisfied within the first 30 days, we'll give you a full refund. No questions asked.
How to Request a Refund
Getting a refund is easy:
Contact Support
Email us at support@TruthVault.com with your account email and reason for refund (optional).
Confirmation
We'll confirm your refund request within 24 hours.
Receive Refund
Your refund will be processed within 5-7 business days to your original payment method.
What's Covered
- Monthly subscriptions: Full refund within 30 days of purchase
- Annual subscriptions: Full refund within 30 days of purchase
- Renewals: Full refund within 30 days of renewal date
What's NOT Covered
- Accounts terminated for Terms of Service violations
- Requests made after the 30-day period
- Third-party fees (e.g., bank transaction fees)
💡 Pro Tip
Before requesting a refund, contact our support team! Many issues can be resolved quickly, and we'd love the chance to make things right.
Partial Refunds
If you request a refund after 30 days on an annual plan, we may offer a prorated refund at our discretion based on:
- Time remaining on your subscription
- Reason for cancellation
- Your account history
Cancellation vs. Refund
Cancelling your subscription is different from requesting a refund:
- Cancellation: Stops future billing. You keep access until your current period ends.
- Refund: Returns your money. Account access is terminated immediately.
Frequently Asked Questions
How long does the refund take?
Refunds are processed within 24 hours of approval. It may take 5-7 business days to appear on your statement depending on your bank.
Can I get a refund after 30 days?
The 30-day guarantee is firm, but we evaluate requests on a case-by-case basis. Contact us to discuss your situation.
Will I lose my data?
Upon refund, your account is terminated. Any saved settings or configurations will be deleted.
Can I sign up again after a refund?
Yes, you're welcome to return anytime. However, the 30-day guarantee applies once per customer.
Contact Us
Questions about our refund policy?
- Email: support@TruthVault.com
- Contact Form: /contact.php