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Refund Policy

30-day money-back guarantee. No questions asked.

🛡️

30-Day Money-Back Guarantee

We're confident you'll love TruthVault VPN. But if for any reason you're not satisfied within the first 30 days, we'll give you a full refund. No questions asked.

How to Request a Refund

Getting a refund is easy:

1

Contact Support

Email us at support@TruthVault.com with your account email and reason for refund (optional).

2

Confirmation

We'll confirm your refund request within 24 hours.

3

Receive Refund

Your refund will be processed within 5-7 business days to your original payment method.

What's Covered

  • Monthly subscriptions: Full refund within 30 days of purchase
  • Annual subscriptions: Full refund within 30 days of purchase
  • Renewals: Full refund within 30 days of renewal date

What's NOT Covered

  • Accounts terminated for Terms of Service violations
  • Requests made after the 30-day period
  • Third-party fees (e.g., bank transaction fees)

💡 Pro Tip

Before requesting a refund, contact our support team! Many issues can be resolved quickly, and we'd love the chance to make things right.

Partial Refunds

If you request a refund after 30 days on an annual plan, we may offer a prorated refund at our discretion based on:

  • Time remaining on your subscription
  • Reason for cancellation
  • Your account history

Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund:

  • Cancellation: Stops future billing. You keep access until your current period ends.
  • Refund: Returns your money. Account access is terminated immediately.

Frequently Asked Questions

How long does the refund take?

Refunds are processed within 24 hours of approval. It may take 5-7 business days to appear on your statement depending on your bank.

Can I get a refund after 30 days?

The 30-day guarantee is firm, but we evaluate requests on a case-by-case basis. Contact us to discuss your situation.

Will I lose my data?

Upon refund, your account is terminated. Any saved settings or configurations will be deleted.

Can I sign up again after a refund?

Yes, you're welcome to return anytime. However, the 30-day guarantee applies once per customer.

Contact Us

Questions about our refund policy?